Welcome to the Support and Policies Hub for wai-works. We pride ourselves on providing high-quality ethical hacking gadgets and accessories with a focus on respect, transparency, and professional integrity. Consequently, we have gathered all our essential service information here. Use the sections below to navigate our logistics, legal, and privacy protocols.
We understand that you need your ethical hacking gadgets and accessories delivered safely and discreetly. Specifically, all orders are processed within 24–48 hours (excluding weekends). Furthermore, we provide tracking numbers for every shipment so you can monitor your package in real-time.
Global Shipping: We ship worldwide to support the global security community. However, please check your local regulations regarding RF equipment.
Professional Packaging: We ship all items in plain, unmarked boxes to respect your privacy.
Customs & Duties: International customers are responsible for any local import taxes. Consequently, we recommend checking with your local customs office before placing high-value orders
At wai-works, we stand behind the quality of every tool we sell. However, if you are not satisfied, we offer a 14-day return window for unopened and unused items. Specifically, the item must be in its original packaging with all seals intact to qualify for a refund.
Defective Units: If your hardware is DOA (Dead on Arrival), we will replace it immediately at no cost to you.
Restocking Fees: Opened electronics are subject to a 15% restocking fee. Specifically, this is because our products are specialized and require detailed testing before being returned to inventory.
Digital Products: Please note that software licenses or digital keys are non-refundable once they have been issued.
By purchasing from wai-works, you agree to our professional standards for ethical hacking gadgets and accessories. Specifically, these tools are sold for educational, professional research, and authorized security auditing purposes only.
Authorized Use: You must have explicit, written permission before testing any network or hardware that you do not own.
Liability: We are not responsible for any damage or legal issues caused by the misuse of our equipment. Furthermore, we do not condone or support illegal activities.
Respectful Research: We encourage a culture of “security with respect.” Consequently, we expect our customers to follow responsible disclosure practices.
Your privacy is a core value at wai-works. Specifically, we use industry-standard encryption to protect your data during the checkout process. Moreover, we never sell your personal information to third parties.
Cryptocurrency Payments: We support crypto for enhanced privacy. Consequently, we only store the minimum data required to verify your transaction.
Data Retention: We only keep order history as long as necessary for tax and warranty support. Therefore, you can request data deletion at any time after your warranty period ends.
